If the Customer finds any of the Goods to be Defective, the Customer must within 5 days after Delivery of the Goods inform the Company of the defect, in writing, and return the Goods to the Company.
However, the Company shall have no liability or obligation to the Customer in respect of any Goods which have been subjected to abuse, misuse, improper use, negligence, accident, alteration or tampering at the hands of the Customer, and the Customer hereby indemnifies the Company accordingly
Orders placed incorrectly or by mistake of Customer will need to be returned to the Company on the Customer’s own account. No refunds will be made until the Goods are returned in good order to the specified location of the Company.
Refunds can take up to 14 days to clear once goods are received and inspected. A 7% handling fee will be charged and taken into account when refunds are done.
In the event of opened or defective products we will require our suppliers to inspect and validate whether the product is in fact defective before refunds will be processed.