Our procedures have changed temporarily due to COVID-19. Before visiting our spa, please call us on on the numbers above to book a timeslot and get details of what to do when you visit the spa.

Terms of Use

This is where the fine print lives.

Care of your dog:

What you need to know before bringing your dog to us for grooming:

Please take a moment to read the terms and conditions that help us run our stress-free spa, mobile spa and day care services.

We will do our utmost to care for your pet whilst they are in our care. We value feedback on our service to you and ask that you discuss the grooming session with us.

While every care is taken to ensure the safety of all pets while travelling to and from the Spa, or while in our care at our facility or onboard our mobile units, Jolly Dog (Pty) Ltd, its staff or owners, agents or partners cannot be held liable for any loss or injury to visitors, pets and/or property. We reserve the right to alter our pricing as and when required, at our sole discretion, without prior notice. Payment is due at the time of service and/or upon receipt of invoice. Right of admission to any of our facilities is reserved.

  1. Scheduled appointments: – We appreciate a minimum of 24 hours’ notice if you need to cancel your pet’s scheduled grooming appointment. Failure to cancel without prior notification may result in additional charges to cover fixed costs, and advance payment to secure your next appointment.
  2. Walk-in clients: – Walk-in customers are always welcome, prior booking is not required. Last bookings taken at 13:00. We will call you when your pet/s are finished and ready to go home.
  3. Toilet and refreshment breaks: – Please ensure that your pet/s has been to the toilet before their grooming appointment. Grassed areas and refreshment stations are available at the entrance to our spa for your convenience. We also ensure adequate toilet and refreshment breaks, as required, for all furry children throughout their time with us.
  4. Matted Coats: – We have a non-de-matting policy, all pets are to be protected from pain, injury, suffering and disease. Attempting to brush out heavy matting would lead to a great deal of discomfort for a dog or cat. Instead we will insist on a complete summer cut (shave), this is for the well-being of the of our furry client.
  5. Ticks & Fleas:- we will check for ticks & fleas during the consultation, and will advise you if your pet/s needs to be treated. Any furry child found to have ticks or fleas will be treated with a special dip / shampoo to kill the parasites on contact. The spa will also need to be treated to prevent cross contamination and therefore we may need to charge an additional fee to cover the costs involved. You will be advised to treat your furry child and your home environment to eradicate the problem, as the dip treatment will only deal with the parasites currently on your furry child and does not offer any lasting protection. Products for longer term protection will be recommended to you.
  6. Sedation: – We do not sedate any pets at our spa under any circumstances. Some Cats and Dogs do sometimes benefit from mild sedation for grooming but this is completely your choice as the owner. We encourage you to speak to your vet in this regard prior to grooming.
  7. Recent surgery: – We do not accept furry children for grooming that have recently had any surgery with stitches or open wounds. Please bring your pet back for grooming when they have healed sufficiently at home.
  8. Pregnant dogs: – Whilst every care is taken with every furry child, bitches that are pregnant are accepted for grooming at the owner’s risk.
  9. Challenging behaviour: – Some furry children may require a longer appointment time or a split appointment, due to excessively nervous or challenging behaviour. We will advise you of any alteration in charges before we begin.
  10. Aggressive pets: – While we have a great deal of experience and success in the grooming of difficult furry children, we reserve the right to halt the grooming process should a dog or cat become aggressive to the point of being a danger to staff or to his or herself. Full or part of the grooming charge may apply in these circumstances.
  11. Pre-existing conditions: – Please inform us of your furry child’s medical history prior to their spa treatment, this includes any medication that they are on at the time. Your groomer may uncover evidence of a health issue while grooming your pet and will always advise you of any further recommended actions i.e. visit to the vet, dietary requirements, treatment products etc.
  12. Grooming Styles: – We groom each furry child to the owner’s specifications, as far as the furry child will tolerate and the coat type and condition allows. We will always place a furry child’s welfare, safety and peace of mind above adherence to a particular style. In case of being unable for any reason to groom to the exact style wished for by the you, we will endeavour to contact you to discuss a suitable alternative style.
  13. Collections/Deliveries & Mobile: – We reserve the right to cancel any scheduled collection/delivery or mobile grooming appointment if your furry children are not ready for grooming when our drivers or mobile units arrive. Missed or repeated collections, deliveries or mobile grooming attempts will incur additional charges to cover costs.
  14. Collection and Delivery times: – Our drivers will generally collect between 07:30 -13:00 and deliver between 12:00 – 17:30. Should you require a specific collection or delivery time on a particular day, please contact us in advance to make the necessary arrangements.
  15. Timing: – Our reception staff will give you an estimated timeframe when you drop your furry child off with us on the day and will call you when they are ready to go home. Grooming is dependent on the breed types, coat condition and grooming requirements and therefore your pet may take longer than another arrived after you. A general turnaround time of around 3 hours can be anticipated in peak season.
  16. Early pick-up: – If you happen to be a few minutes early to collect, your dog may still be on the grooming table being attended to, please remain out of sight and hearing whilst you wait. Once your dog sees you and naturally starts to get excited, your groomer may have to consider the groom finished, for safety reasons.
  17. Conduct: – Our groomers work extremely hard, and care for each dog as if they were their own. Any abusive language or behaviour towards our staff or other visitors to the spa will not be tolerated.
  18. Your specifications: – We will groom your furry child to your specifications, which will be discussed with you when you drop them off at the spa or when you book your regular appointment. If you are sending your pet in with a friend or family member, please send written instructions or give us a quick call or WhatsApp to confirm your requirements. This eliminates any confusion which can occur when receiving a client’s wishes ‘second hand’. If you book your appointments with our collection service, you can leave your written instructions in as much detail as you wish, with the driver, by email or just give us a call. Standard grooming or grooming as per the last instructions we received, will then apply.
  19. Photographs: – We sometimes take photos of our furry clients before; during and after their grooms, which we keep on file to assist us in future grooms. We may use some photos in advertising our service and/or post to our social media sites. Most clients enjoy seeing their pet featured. Please let us know beforehand if you do not wish your pet’s photos to be made public.
  20. Pet Records: – Please provide a thorough account of any health issues, allergies or behavioural challenges appertaining to your pet. These notes are very valuable to us to give us a clear picture of the background before we begin to groom.
  21. Alterations: – If, after the groom is complete, there is anything about the groom that you would like altered, please advise us accordingly as soon as possible. We are never offended by timely requests to make minor changes, so please ask.
  22. Tipping: – Tips are never expected – but always appreciated.
  23. Payment methods: – We accept payment by EFT, Debit or Credit Card (in-store) and SnapScan. For security reasons Cash and Cheques are not accepted. Payment is to be made in full before leaving the spa with your pet.
  24. Payment terms: – We work on an invoice system for our Mobile Grooming and our Collect & Deliver services. Payment is due upon receipt of Invoice or on the day of service. No credit terms accepted unless by prior arrangement with us. When making payment by EFT or SnapScan please be sure to use your NAME & SURNAME as reference. Statements available upon your request only.
  25. Discounts: – no discount is offered for more than one dog as the time & effort taken to groom is no less than for a single one.

WEBSITE USER AGREEMENT

  1. Introduction: Use of this website and the services provided via it (“jollydogspa.local”) are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with jollydogspa.local. jollydogspa.local is provided by The Jolly Dog Spa at 35 Hurlyvale Ave, Edenvale, 1609, and its suppliers (“we”/”our”/”us”).
    • These terms and conditions and our Privacy Policy, (together the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of jollydogspa.local and supersede any prior agreement or arrangement with you in respect of jollydogspa.local. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company. The purchase of [goods/services] from us is subject to our Terms and Conditions of Purchase. If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention on the home page of jollydogspa.local.
  2. Availability of this website: We will endeavour to ensure that jollydogspa.local is available 24 hours per day without any interruptions. However, we reserve the right to make jollydogspa.local unavailable at any time or to restrict access to parts or all of jollydogspa.local without notice. jollydogspa.local is a general information service. We will endeavour not to make it misleading, but we cannot represent that the information accessible on or via jollydogspa.local is accurate, not-misleading, complete or up to date.
  3. Use of this website: Use of this website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell jollydogspa.local or any materials or information in jollydogspa.local or the structure, overall style and program code of jollydogspa.local without our consent. If you wish to make a request for consent, please contact info@jollydogspa.local.
  4. Your Contributions: You agree to only use jollydogspa.local for lawful purposes and that any information that you provide in connection with, or which forms part of, jollydogspa.local will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the jollydogspa.local.
  5. Links: jollydogspa.local includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to jollydogspa.local you may only do so at jollydogspa.local. Details of our linking arrangements may be obtained from info@jollydogspa.local.
  6. Data Protection: It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the jollydogspa.local. Please see our Privacy Policy.
  7. Intellectual property: jollydogspa.local, its style and structure, and the materials and information on jollydogspa.local of jollydogspa.local are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in jollydogspa.local assert their moral rights. jollydogspa.local and The Jolly Dog Spa are registered trade marks of The Jolly Dog Spa.
  8. Our Liability: Since a substantial part of jollydogspa.local is both free and available to all, it is a condition that your use of jollydogspa.local is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network.
    • Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill.
    • Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the jollydogspa.local for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred.
    • Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the jollydogspa.local shall be limited. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises and for liability arising from statements made fraudulently by us.
  9. Small Print: Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by South African law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts. Nothing in this User Agreement affects your statutory rights as a consumer.
  10. Complaints: If you believe that your intellectual property or other rights are being infringed by the jollydogspa.local, or if you are dissatisfied with jollydogspa.local or any aspect of our service, in the first instance please contact info@jollydogspa.local or on 084 840 0863.

Get in touch with us

Get in touch to book your appointment or if you have any question, please don’t hesitate to send us a message for more information.